Privacy Policy

Effective Date: June, 25th 2025
Last Updated: July, 1st 2025

1. Introduction

Welcome to sabunpembersih.com (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or use our services.

By accessing or using sabunpembersih.com, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

This policy complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), among other applicable privacy laws.

2. Data Collection

Personal Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

Name and contact information (email address, phone number, mailing address)
Account registration details (username, password)
Purchase history and transaction information
Payment information (processed securely through third-party payment processors)
Customer service communications
Product reviews and feedback
Newsletter subscription preferences

Information Collected Automatically:

IP address and device identifiers
Browser type and version
Operating system information
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies
Location data (general geographic location based on IP address)

Third-Party Information:

Information from social media platforms (if you choose to connect your accounts)
Data from advertising partners and analytics providers
Information from payment processors and shipping providers

How We Collect Information

We collect information through:

Direct input when you register, make purchases, or contact us
Automatic collection through cookies and tracking technologies
Third-party services integrated into our website
Customer surveys and feedback forms
Social media interactions

3. Data Usage

We use your personal information for the following purposes:

Service Provision:

Processing and fulfilling orders
Managing your account and providing customer support
Sending order confirmations and shipping notifications
Processing payments and preventing fraud

Communication:

Responding to your inquiries and requests
Sending marketing communications (with your consent)
Providing important updates about our services
Sending newsletters and promotional materials

Website Improvement:

Analyzing website usage and performance
Personalizing your browsing experience
Conducting research and analytics
Testing new features and services

Legal and Business Purposes:

Complying with legal obligations
Protecting our rights and interests
Preventing fraud and abuse
Enforcing our terms of service

4. Data Storage

Storage Location and Duration

Your personal information is stored on secure servers located in [specify regions/countries]. We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Retention Periods:

Account information: Until account deletion or 3 years after last activity
Transaction records: 7 years for tax and legal compliance
Marketing data: Until you withdraw consent or 2 years of inactivity
Website analytics: 26 months maximum

Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL encryption for data transmission
Secure database storage with access controls
Regular security audits and monitoring
Employee training on data protection
Incident response procedures
Password protection and multi-factor authentication

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

5. Data Sharing

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers:

Payment processors (for transaction processing)
Shipping and logistics companies (for order fulfillment)
Email service providers (for communications)
Web hosting and cloud storage providers
Analytics and advertising platforms

Business Transfers:

In connection with mergers, acquisitions, or sale of assets
During bankruptcy or similar proceedings

Legal Requirements:

To comply with legal obligations or court orders
To protect our rights, property, or safety
To prevent fraud or illegal activities
With your explicit consent

Marketing Partners:

Advertising networks (with anonymized or aggregated data)
Social media platforms (for targeted advertising, with consent)

All third parties are required to maintain appropriate security measures and use your information only for specified purposes.

6. User Rights

You have the following rights regarding your personal information:

GDPR Rights (for EU residents):

Right to Access: Request copies of your personal information
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent for data processing

CCPA Rights (for California residents):

Right to Know: Information about data collection and sharing
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt-out of the sale of personal information
Right to Non-Discrimination: Equal service regardless of privacy choices

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in Section 8. We will respond to your request within 30 days (or as required by applicable law).

For verification purposes, we may request additional information to confirm your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use:

Essential Cookies: Required for website functionality Performance Cookies: Help us analyze website usage Functional Cookies: Remember your preferences Marketing Cookies: Used for targeted advertising

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

If you are located outside the country where our servers are located, your information may be transferred internationally. We ensure appropriate safeguards are in place for such transfers, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by relevant authorities
Other legally recognized transfer mechanisms

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will:

Post the updated policy on our website
Update the “Last Updated” date
Notify you via email or website notice
Request new consent where required by law

We encourage you to review this policy regularly to stay informed about our privacy practices.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: supprt@sabunpembersih.com
Phone: +6281210154009
Mailing Address:
Sabun Pembersih
Bekasi – Jawa Barat
Indonesia

Data Protection Officer (if applicable):
Email: support@sabunpembersih.com

For GDPR-related inquiries, you also have the right to lodge a complaint with your local data protection authority.

Note: This privacy policy template should be customized with your specific business practices, contact information, and reviewed by legal counsel to ensure full compliance with applicable laws and regulations.